Fit notes from Emily: "This teddy has the perfect amount of stretch to make it comfortable yet snug. I feel amazing in it! If anything it runs a bit small, so if between sizes I would size up!"
Please wear undergarments when trying on any teddies or pretties/panties for the first time before deciding if you will be keeping them. Any liners on the garment must remain on the garment or the item cannot be returned.
Any unworn and unwashed items in perfect, new condition can be returned for a refund to the original card within 14 days of the date your order was delivered. A refund fee of $7 will be deducted from your refund amount. Clearance/sale items are final sale and may not be returned. Items that are returned without tags or liners are not eligible for return and a refund will not be issued for these items.
Our team will inspect your return upon arrival to make sure it follows these guidelines. Any returns we receive that do not follow these guidelines will be flagged by our team and you will be contacted regarding this.
How to Return:
Head to our returns portal to find your order and print a shipping label to send your return back. Please include your original packing slip or a note with your order number and reason for return. If a downloaded label is not sent within 7 days, the return will be voided.
You (the customer) are responsible for return postage. After your return label is printed and the package is received at our warehouse, A refund fee of $7 will be deducted from your refund amount. Original shipping fees are not credited when making a return.
We do not offer even exchanges. If you need to exchange a piece for another size, you will need to return the items you don't want (following the return steps above) and place a new order.
Defects/Damages & Mistakes:
If you receive a piece that is defective or damaged, please email us right away (firstname.lastname@example.org). Defective pieces must be reported within three days of package delivery.
If your order is received with an error (missing piece, wrong piece etc.) please reach out to us at email@example.com
Because of the added expense and time it takes to ship internationally, all international orders are final sale and not eligible for return. Any additional fees encountered during shipping (customs, duties, etc) are the responsibility of the customer.
Non-returnable items: Items not in new / unworn condition will be rejected during the return inspection. If bought in a set, both pieces must be included with the return. We are unable to accept items where the garment tag has been removed. **Any liners on the garment must remain on the garment or the item cannot be returned. **
Questions? Contact us at firstname.lastname@example.org