Shipping & Returns
Mentionables offers free shipping on all U.S. orders over $75 and $4.95 flat rate shipping otherwise. Orders are usually processed and shipped within 1-2 business days (M-F) of purchase. Mentionables has set up the most efficient shipping methods for making sure you receive your order (in the US) within 7-10 business days (and often much faster). Priority shipping is available for purchase and cost is based on location.We do our best to estimate your expected delivery timing, but please keep in mind that we cant control USPS, mother nature, or other unplanned situations. When your order ships, we will contact you with a shipping confirmation and tracking information.
International shipping costs are calculated at checkout based on location. International orders may be subject to custom fees. International orders are final sale.
Please wear undergarments when trying on any teddies or pretties/panties for the first time before deciding if you will be keeping them.
Any unworn and unwashed item(s) can be returned for store credit only (via a gift card) within 14 days of the date your order was delivered. Clearance items are final sale and may not be returned.
How to Return: Head to our returns portal to find your order and print a shipping label to send your return back. Please include your original packing slip or a note with your order number and reason for return. If a downloaded label is not sent within 7 days, the return label will be canceled.
You (the customer) are responsible for return postage. After your return label is printed and package is received at our warehouse, a $4.95 fee will be deducted from your return amount. Original shipping fees are not credited when making a return.
Exchanges: If you need to exchange a piece for another size, you will need to return the items you don't want (following the steps above) and place a new order.
Defects/Damages: If you receive a piece that is defective or damaged, please email us right away (firstname.lastname@example.org). Defective pieces must be reported within three days of package delivery.
International: Because of the added expense and time it takes to ship internationally, all international orders are final sale. Any additional fees encountered during shipping (customs, etc) are the responsibility of the customer.
Non-returnable items: Items not in new / unworn condition will be rejected during the return inspection. If bought in a set, both pieces must be included with the return. We are unable to accept items where the garment tag has been removed.
Questions? Contact us at email@example.com