Physical Gift Card
Gift cards are now delivered by mail!
Receive your pretty little gift card in a Mentionables gift card holder to give to someone special (shipping charges and times apply). Gift cards will also be delivered by email (by end of day on day purchased) and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
Need a gift card in a hurry? Buy one of our e-gift cards and only receive an electronic version.
FAQ
Can I buy a gift card for someone else?
Yes. If a customer wants to buy a gift card for someone else, then they can give their mailed gift card to the recipient or forward the gift card email to the recipient.
Can a gift card be used more than once?
Yes, provided there is still a remaining balance on the card.
How do I check my gift card balance?
If the gift card is associate with a customer account, you can check the balance by using the link provided in the gift card email. For customers without accounts, you can contact us for a balance inquiry.
Return Policy
About Re:do
Checkout with the $1.98 Re:Do product for free return for store credit or exchange. You only need to add Re:Do once to your order, it will apply to all items purchased.
Didn’t checkout with Re:Do but still wanting to return? You will still return like normal and will be responsible to purchase a label through our returns portal.
Any unworn and unwashed items in perfect, new condition can be returned for store credit, exchange within 14 days of the date your order was delivered. If you'd like a refund back to your original card, you will be responsible to purchase a return shipping label. Clearance items, games, gift boxes and international orders are final sale and may not be returned. Items that are returned without tags or liners are not eligible for return and a refund will not be issued for these items. Original shipping fees are not credited when making a return.
Our team will inspect your return upon arrival to make sure it follows these guidelines. Any items received back that do not meet our return requirements will not be eligible for a refund.
Try-on Policy
Please wear undergarments when trying on any teddies or pretties/panties for the first time before deciding if you will be keeping them. Any liners on the garment must remain on the garment or the item cannot be returned.
How to return/exchange:
Head to our returns portal to find your order and print a shipping label to send your piece(s) back. Please include your original packing slip or a note with your order number.
If you choose to make an exchange, your exchange order will be shipped once your returned item is received at our warehouse and inspected.
Missing packages: If you believe your package has been lost in transit with USPS please reach out to orders@shopmentionables.com and our customer service team will do their best to remedy this.
International:
Because of the added expense and time it takes to ship internationally, all international orders are final sale and not eligible for return. Any additional fees encountered during shipping (customs, duties, etc) are the responsibility of the customer.
Non-returnable items: Items in used/worn condition will be rejected during the return inspection. We do not offer to reship rejected items. If bought in a set, both pieces must be included with the return. We are unable to accept items where the garment tag has been removed. **Any liners on the garment must remain on the garment or the item cannot be returned. **
START A RETURN >
Questions? Contact us at orders@shopmentionables.com
Shipping
- Mentionables offers free shipping on all U.S. orders over $100. For orders under $100, shipping is calculated at checkout.
- Orders are usually processed and shipped within 1-2 business days (M-F) of purchase.
- Orders placed over the weekends, or on holidays will be fulfilled on Monday or on the next business day.
- During our sales (Pink Friday and Black Friday) we ask for up to 5 business days to get your order shipped out.
- Mentionables has set up the most efficient shipping methods for making sure you receive your order (in the US) within 4-7 business days. Priority shipping is available for purchase and cost is based on location.
- We do our best to estimate your expected delivery timing, but please keep in mind that we can’t control USPS, mother nature, or other unplanned situations. Due to this, shipping is a non-refundable fee. When your order ships, we will contact you with a shipping confirmation and tracking information.
- Mentionables is not responsible for change of address or packages lost or delayed in the mail system. We will do our best to help find the best solution in situations where your order has been lost, stolen, or otherwise misplaced.
- To ensure that our team can get all your orders shipped out as quickly as possible, we cannot edit your order once you have confirmed it. If you are wanting to cancel the order, you can reach out to us at orders@shopmentionables.com, but we cannot promise that your request will be met due to fulfillment times.
- We currently ship internationally to Canada only. International shipping costs are calculated at checkout based on location. International orders may be subject to custom fee, of which Mentionables is not responsible for. International orders are final sale.